Email Triage Agent

A custom-built triage agent for a busy inbox — it reads every inbound email, classifies urgency and category, searches the reply-template and knowledge base, and drafts a reply grounded in that context. Nothing sends itself: every draft sits in an approval queue until a human approves, edits, or rejects it, and unanswered high-priority leads auto-escalate after two hours. The same pattern — read, classify, draft, hold for approval — can be built around any inbox and any set of reply templates.